Tickerr - Ticket System (Help and Support Tools)

Tickerr is a PHP system designed to offer your clients a great user experience, where they can submit new Tickets or Bug Reports and keep in touch with you or your Agents. Also, when the support is done and a ticket is closed, your client can rate the agent’s suport and you, as an admin, are able to keep tracking of those ratings.
Features:

• Tickets system (for registered or anonymous clients)
• Bug reports system (for registered or anonymous clients)
• File uploading system for both the tickets and bug reports
• Rating system. When a ticket is closed, you client can rate the agent’s support
• Statistics for the Admins
• 3 different user roles: Client, Agent, Administrator
• Envato Purchase Code automatic verification on tickets
• Email alerts for your clients
• Unlimited departments to order your tickets/bug reports
• 3 different priorities (low, medium and high) for the tickets/bug reports
• 4 different bug report’s statuses (solved, reviewed, insolvable, other)
• Created using CodeIgniter v3.0.0
• Responsive design for both the frontend and the backend
• Created using Bootstrap v3.3

Demo

You can take a look at the demo in the following sites:
Demo Site URL: http://ift.tt/1UD6dki
Admin Username Admin
Admin Password: 123456

Agent Username Agent
Agent Password: 123456

First Client Username Client1
Admin Password: 123456

Second Client Username Client2
Admin Password: 123456

Requirements

• Apache Server
• PHP 5.4.0+ (it could work under PHP 5.2.4, but errors may occur)
• MySQL 5.1+
• PDO Driver
• .htaccess mod_rewrite
• Mailserver/SMTP (not needed, but highly recommended)
• GD Library
• cURL (not needed, but highly recommended)

via Chebli Mohamed