Faveo Helpdesk Envato Edition (Help and Support Tools)

DESCRIPTION

The word Faveo comes from Latin which means to be favourable. Which truly highlights vision, scope as well as the functionality of the product that Faveo is. It’s specifically designed to cater the needs of Envato authors, empowering them with state of art, ticket based support system.

Features

Envato Integration: Verify Purchases & also check if support is valid

Installer: Easy to use step by step installer, very easy to install this application

Advance Helpdesk: It’s a simple, yet full pledged help desk system with email integration & many more features

Ticketing Management Faveo ticketing management system helps you to manage tickets and queries efficiently and effectively

Priority Management Faveo comes loaded with integrated time-assigned priority ticket resolution and support system

Rich Text HTML editor Faveo comes with Rich HTML text editor and allow to reply to ticket in rich HTML text

Auto Reply Faveo comes auto reply system for every ticket raised and reply

Customer Portal Faveo comes with customer portal to track ticket status and access knowledge base

Reports Faveo lets you maintain steady and detailed record of all the tickets that have been managed and resolved

Collaborators Faveo supports adding multiple collaborators to a ticket

Assign Tickets Faveo allows assignment of tickets to particular agent as well as departments

Internal Notes Faveo lets you maintain internal notes for each ticket for easy collaboration between the team

Canned Responses Faveo comes with ability to define template message for most common queries to save time

Road map – Future updates to be added

• Multilingual support
• Knowledge base integration
• Form Builder

UPDATE HISTORY

Version 1.0 • October 02, 2015

+ First Release

DEMO

Link: http://ift.tt/1hiHKy6

YOUTUBE Channel

Click here to view video documentation about how to use this plugin and also to understand its capabilities http://youtu.be/fLm5HfgMDC4

SUPPORT

Please feel free to get in touch with us through the form here for any questions.

TRADEMARKS

All registered trademarks belong to their respective owners.

Envato, are trademarks of Envato Pty Ltd., registered in the India, U.S. and other countries.

This Application is third party application made by Ladybird Web Solution Pvt Ltd and is not owned or made by Envato. This Application will not work well without proper API from Envato.

via Chebli Mohamed